Q1. Do you have an offline store too?
Sorry, we don't have offline stores.
Frequently Asked Questions
Check most frequently asked questions here
FAQ
Q2. What country are the goods shipped from? Where do you deliver? Shipping prices?
The goods are shipped from Germany. We can deliver to such European countries as Germany, Austria, Belgium, Luxembourg, Netherlands, Czech Republic, Denmark, France, Liechtenstein, Monaco, Hungary, Italy, Poland, Slovakia, Slovenia, Ireland, Portugal, Spain, Sweden, Switzerland, Croatia, Estonia, Latvia, Lithuania, Finland, Norway, Iceland, Romania, Bulgaria, and Greece.
The shipping charges by country are as follows. We also have a free shipping service for purchases over a certain amount.
|
Weight up to
(From DE) |
Germany | Austria, Netherlands, Belgium, Luxembourg | Czech Republic, Denmark, Liechtenstein | France, Monaco | Hungary, Italy, Poland, Slovakia, Slovenia | Spain, Ireland, Portugal, Sweden, Switzerland | Finland, Estonia, Latvia, Lithuania, Croatia, Norway | Bulgaria, Romania, Greece, Iceland, |
| 3.0 kg | 3.75€ | 11.99€ | 15.99€ | 14.99€ | 15.99€ | 17.99€ | 22.99€ | 27.99€ |
| 31.5 kg | 5.75€ | 13.90€ | 17.90€ | 17.90€ | 18.90€ | 20.99€ | 25.99€ | 30.99€ |
Q3. How long will it take to receive my order?
The delivery times for the several countries are as follows;
Germany: within 2 working days.
Austria, Netherlands, Belgium, France(*), Denmark, Czech Republic, Poland: within 3 working days.
Italy(*), Spain(*), Sweden(*): 3-4 working days.
Ireland, Romania, Baltic states: 4-6 working days.
*Islands and far areas may take several days.
Q4. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Q5. How can I contact your customer support?
For any query or support request, you can contact us also at ssaeda0509@gmail.com.
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